Frequently asked questions

FAQs

How long does shipping take?

Orders are typically processed within 1–3 business days.

Once shipped, delivery times vary by location and will be shown at checkout.

You’ll receive a tracking link as soon as your order is on its way.

Do you ship internationally?

Yes, we ship to many countries worldwide.

Shipping availability and delivery times will be shown at checkout based on your location.

Do you offer tracked shipping?

Yes. All orders are shipped with tracking so you can follow your delivery every step of the way.

Can I change or cancel my order?

If you need to update or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes may no longer be possible.

Are your products suitable for everyday use?

Yes. All KindWaves products are selected with daily use in mind and designed to fit comfortably into everyday routines.

Do you offer a money-back guarantee?

Yes. We offer a risk-free guarantee on eligible products.

If a product doesn’t meet your expectations, you can request a return within the specified period.

Please see our Returns Policy for full details.

How do I start a return?

Simply contact our support team with your order number, and we’ll guide you through the process.

When will I receive my refund?

Once your return is approved and processed, refunds are typically issued back to the original payment method within a few business days.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment options shown at checkout.

Is my payment information secure?

Yes. All transactions are encrypted and processed through secure, trusted payment providers.

We never store your payment details.