Return Policy
Last updated: July 3, 2025
We want you to be fully satisfied with your purchase from KindWaves. If you are not happy with your order, you may request a return within 14 days of receiving your item.
Eligibility for Returns:
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Items must be unused, in original condition, and in the original packaging.
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We do not accept returns on personal care items that have been opened or used due to hygiene reasons.
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Return requests must be made within 14 days of delivery.
Return Process:
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Contact us at info@kindwaves.store with your order number and reason for return.
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We will send you return instructions and the appropriate return address.
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Once your return is received and inspected, we will process your refund.
Refunds:
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Refunds will be issued to your original payment method.
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Please allow 5–10 business days for the refund to appear on your statement, depending on your bank.
Return Shipping:
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You are responsible for return shipping costs unless the product is damaged or incorrect.
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We recommend using a tracked shipping method, as we cannot guarantee receipt of untracked returns.
Exceptions:
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Items returned after the 14-day period will not be accepted.
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Sale or discounted items are final sale and non-refundable.
For any further questions, please contact us at info@kindwaves.store.